Refund policy

You can always contact us with any questions at info@lakesidedahliafarm.com.

Refund and Exchange Policy
Due to the perishable nature of cut flowers, tubers, seeds, and plants, we do not accept returns or issue refunds, except in the following cases: our Tuber Sale Refund Policy, Packaging Errors, and Loss Incurred Before Shipping. Please see the relevant sections below.

Gift Cards are non-refundable.

Tuber Sale Refund Policy:
If you receive a tuber that is in poor condition, you may request a refund within the first 48 hours of delivery. Please note that this is not 48 hours from when you open the package; it is 48 hours from when the carrier reports the package was delivered, as noted in the shipping tracking data.

When your package arrives, open and inspect your order immediately.

To begin the process, you must email us at info@lakesidedahliafarm.com within the required 48-hour window. All of our tubers have the variety name either stamped or handwritten directly on the tuber. You must include a photograph of the tuber in question, with its name visible and the concern noted. When we receive your email, we'll respond with the next steps. If it is determined that a refund is necessary, you will need to repackage the tuber and send it back to us. You do not need to mail it within 48 hours. Once we receive the returned tuber, we will issue your refund.

Packaging Errors
Upon receipt of your package, open and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 48 hours of delivery. We will ask for a photo of your order items and compare them to our records. If there is an error, we will correct the order by sending out the correct varieties or refunding the missing ones. After 48 hours, all sales are final.

Loss Before Shipping:
Loss of tubers during storage may occur in certain varieties. It's possible that between the time you purchase and the time we begin shipping, tubers may have perished in our storage. If that happens, we will notify you, refund the purchase price of the tuber that's no longer available, along with adjusting your shipping fee, if applicable. If you ordered other varieties, they will ship as expected. If you did not order any other varieties, your total cost will be refunded, including tuber cost, shipping fees, and sales tax, if applicable.

Loss or Damage Incurred During Shipping:
We do not offer automatic replacements or refunds for orders lost or damaged during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price.

All Sales are Final 48 Hours after Delivery.
We do not offer refunds or replacements 48 hours after delivery. This includes but is not limited to the following scenarios:

Tubers that shrivel, rot, or die before planting.
Tubers that rot/die in the ground.
Tubers that grow stunted.
Tubers that don't bloom.
Tubers that exhibit disease or virus. Please review our extensive prevention practices in How We Grow.